Overview of Services, Terms & Conditions.

NOLA Media and Design has been providing outsourced design and marketing solutions for more than 20 years. Our goal is to build long term relationships with our clients by providing affordable, creative and effective support on a remote, off-site basis. Our products and services are designed and proven to enhance the growth, exposure and branding of businesses of all sizes.

KNOWLEDGE IS POWER – to ensure a positive and efficient experience for all, it’s vital our prospects & clients have a general understanding of the services we provide, the 3rd party products we implement, optimize and manage, and how we conduct business.

We’ve created this page to address the frequently asked questions we receive about the processes involved. More in-depth information about the products and services we provide is available below or via the navigation menu at the top of each page on our website. 

 

IMPORTANT: By proceeding and/or requesting our support, you acknowledge that you have read and understood the information provided on this page regarding our Services, Rates, 3rd Party Products, and Terms & Conditions. If you need clarification on any of the information provided, please feel free to contact us or schedule a call.

Table of Contents

  • From 1-page (landing page) to over 100-page website designs based on client-provided content.
  • Fully responsive on all devices.
  • Includes slideshows, galleries, embedded videos, contact forms, internal/external hyperlinks as needed in the design.
  • Websites are built using the WordPress platform. 
  • The initial design phase takes 30 days unless stated otherwise in writing.
  • Content writing and research services are available by request for an additional fee
  • Billable hours will apply for any changes, support, or system maintenance performed after the design phase expires*
  • We do not host/store abandoned projects after one year of inactivity**

ADD AN E-COMMERCE SHOPPING CART – $675 +
Add an online store/shopping cart and reservation platform with inventory management, shipping integration, a secure checkout, and stats/analytics for your business.

View our web design portfolio here.

*IMPORTANT DETAILS REGARDING THE DESIGN PHASE
Once a design sample is provided and approved, the client has 30 days to provide their content and modifications/requests to complete the site and migrate it away from our staging server to a designated server. After 30 days, changes/updates, and support are provided either by hourly rate or via a Prepaid Reduced Rate plan. 

Billable hours will also apply to any website remaining on our hosting servers beyond the designated design phase, requiring system maintenance to keep our server secure from threats. Learn more about the importance of website maintenance and view real-time website vulnerability reports.

** Pending/abandoned website projects will be removed from our hosting server after one year of inactivity. If you’d like us to continue hosting your pending project on our server, hosting fees of $99/year will be due.

There are frequently issued WordPress software, core and .php updates that must be performed regularly in order to maintain the integrity, functionality and security of a website. To learn more, we strongly encourage you to read the information provided here: The Importance of Website Maintenance. 

After your website is designed and launched, we offer 3 ongoing support options:

  • Hourly/as-needed:  Remote: $35/hour. Onsite: $75/hour (onsite support is subject to availability).

  • Prepaid WordPress System Maintenance: $375/year 
    Includes core, theme, php and plugin software updates, database backups, security scans, troubleshooting & fixes of the WordPress system. These updates can incur anywhere form 10-30 hours per year. At minimum, this service is STRONGLY recommended to help avoid threats associated with out-of-date software. View real-time website threat & vulnerability reports: 

    WordPress system maintenance is also included in the plans below.

  • Prepaid WordPress Maintenance + Content Updates: 20 hrs: $635 | 40 hrs: $1165 | 60 hrs: $1615 | 90 hrs: $2255
    In addition to the above WordPress System Maintenance Plan, WordPress Maintenance + Content Updates Reduced Rate Prepaid Plans include ongoing website content updates, and/or any graphic design you may need. Plans cannot be used for logo design, initial website design/redesign, ongoing social media marketing campaigns or search engine optimization. These hours do NOT expire and are available on an as-needed basis until exhausted. Clients subscribed to pre-paid plans receive priority support (moved up in the job queue). When website updates and revisions are requested by a client, or if we receive a WordPress system alert that maintenance is needed, we scan for and perform any pending system updates available to maintain the security, integrity and functionality of your website. These updates can include .php version, plugins (software) and the WordPress core – and are subject to our hourly billing rates. 

NOTE: We are not responsible for the long-term integrity, functionality and security of a website that is not subscribed to a maintenance plan. Learn more

We are seeing drastic increases in legal action being taken against non-ADA-complaint websites. Each and every business website that does not have ADA Compliance software installed and fully configured is at risk.

Not being ADA compliant can cost any business, regardless of size or industry up to $75k for a single ADA violation, raising that fine to $150k for additional violations.

Our Website ADA Compliance Service Includes

  • ADA Compliance software installed and configured.
  • 50+ tasks performed on each page and element of your website in accordance with WCAG 2.0 conditions.
  • Full accessibility for visitors that are blind, deaf and those that navigate by voice or other screen readers.
  • COST: < 5 pages: $475, 6-10 pages: $575, 11-15 pages: $675, 15-20 pages: $825, 21-30 pages: $1075
  • Ongoing maintenance may be needed to monitor compliance and software updates. This support is included in our Ongoing Support plans, or can be provided on an hourly, as-needed basis as updates are issued. 

LEARN MORE ABOUT THE IMPORTANCE AND URGENCY FOR WEBSITE ADA COMPLIANCE

According to research, delays in page load time could result in:

  • 11% fewer page views
  • 16% decrease in customer satisfaction
  • 25% loss in conversions
  • Up to 32% increase in bounce rate

In fact, 47% of consumers expect websites to load in 2 seconds or less — and 40% will abandon a page that takes 3 or more seconds. And page load speed is one of the most important factors in your website’s SEO ranking.

Our Speed Optimization Package Includes:

  • Static content optimization
  • Database, .htaccess and .config files optimization
  • Localization of Google Fonts to reduce HTTP request count
  • Browser caching
  • Image compression 
  • JS Minification

The cost of speed optimization can vary greatly from website to website, typically starting at $105. Contact us for a quote.

 

Social Media is a marketing tool used to build awareness, engagement, loyalty and relationships with your audience. There are significant opportunities to achieve measurable gains within this medium. 

  • Management of a variety of Social Media channels; Facebook, Twitter, Instagram, LinkedIn, Google Business and/or Youtube, if your industry is a good candidate, to further build your brand, web site SEO, client loyalty and overall brand awareness.
  • Campaigns are carefully curated according to your industry, needs, goals and budget.
  • Provided on a month-to-month basis, no contract, however an initial 3-month minimum campaign is required.
  • Ongoing payments are due within 5 days of invoice receipt.
  • An additional budget for “boosting” to reach and grow your audience at a faster-than-organic speed is recommended.
  • Enhanced images and audio/video posts included.
  • Posts are curated from client-provided content (images, audio/video, promos/marketing materials, achievements, events, etc.) We can also curate content and take images and videos on your behalf.
  • Schedule a call to discuss your needs for a quote.

Learn more about the benefits of Social Media Marketing

Search Engine Optimization (SEO) is the process of enhancing the visibility of a website or a web page in a search engines unpaid results, often referred to as “organic” SEO – but organic SEO is not an instant fix. Successfully optimizing a website takes work, time and patience, as it could take several months before you see results. Our ORGANIC SEO packages include:

  • Meta Tags
  • Header Tags
  • XML sitemap
  • Google Analytics and Webmaster Tools setup 
  • Robots.txt and Google bot crawls
  • Hyperlink and Anchor Tag optimization
  • Alt Tag optimization for images
  • WC3 error check/resolutions
  • 301 redirects
  • Canonicalization analysis
  • Google Schema validation
  • Google Business page setup or optimization

Note: we no longer provide support for Google Ads

Learn more

  • Logo design ($775 +) is a vital aspect of the branding strategy of a company. When commissioned to design a logo and/or branding collateral for a business, we present several “concepts” for consideration and upon selection, your designs are further modified and perfected until complete satisfaction is achieved. Upon approval, your design will be provided in several high-resolution formats and color schemes for use in your marketing collateral. Once paid in full, client owns all rights to their logo.

  • Graphic Design ($39/hour or quoted by scope of project by request) We’ve been designing logos, brochures, flyers, billboards and more for businesses across the planet for over 30 years. We offer impactful print and digital collateral focused on increasing your brand awareness. Learn more + view our portfolio

Perfect for those who want to self-manage their  WordPress website and/or Social Media  marketing.
Learn how to accomplish general or specific WordPress and/or Social Media Marketing tasks from an experienced design and marketing professional with over 25 years of hands-on experience.

1 hour minimum. You will be invoiced after the session if additional time incurs (1/2 hour increments).

  • Virtual (Zoom): $59/hour
  • Onsite*: $79/hour 

How to Proceed: 

*Onsite training available within the extended greater New Orleans area. Subject to availability. Contact us PRIOR to submitting payment & scheduling. Travel time to/from is billable.

3rd Party Website Products + Setup, Optimization & Management: If you do not already have the products necessary to have a live website in place, we can acquire and set up/optimize on your behalf:

  • Domain name registration – $19/year
  • Website and email hosting – $99/year
  • SSL certificates (https) – $39/year
  • Domain, Website Hosting, Email Hosting (< 35 accounts), SSL Certificate bundle – $149/year

IMPORTANT: Onsite Support, Content Writing,  backups/storage of your submitted files or website is NOT included in our design and marketing packages, however available by specific request & fee:

  • Business Branding/Marketing Consulting – You’re likely coming to us for support because you have or are thinking of starting a business. We are not business consultants, however we create and manage website  design, digital design and digital marketing  campaigns utilizing our decades of experience, education and expertise in our industry to provide the absolute best possible solution – within your designated budget. 
  • Onsite Meetings –  $79/hour + travel time to/from meeting location. NOTE: subject to availability.
  • Content Writing – $49/hour or quoted by project.
    You are the expert in your field and we are the expert in ours. While we provide content enhancement/optimization for your website and/or marketing collateral, we do not create initial content. 
  • WordPress Website Backup with Cloud Storage – $69/year. NOTE: We do NOT store websites or any content that was provided to create a website, however if you’d like a standalone backup of your website, including the content you have provided, you must order the service. Note: An active hosting plan also serves as storage for you website content. To order a backup place your order here.
  • We do not provide support for SquareSpace, Wix, Shopify, G-Suite / Google Workspace / Gmail, Google Ads

Ready to get started? Here’s how to work with NOLA Media and Design:

1. Explore our Services:

  • Browse our portfolio and service pages to understand our offerings.
  • Review our Terms and Conditions to ensure a good fit for your project.

2. Contact Us:

  • Send your project details via email to [email address removed].
  • Or, schedule a call using our convenient online tool: calendly.com/nolamediadesign [invalid URL removed] (in-person meetings are available upon request)

3. Project Proposal:

  • We’ll create a personalized proposal outlining your project scope and costs.
  • We’re happy to adjust the proposal to fit your needs and budget.

4. Secure Your Project:

  • Submit a deposit or full payment depending on your chosen support level.
  • We’ll need content and login details you provide via email or a shared cloud service.

5. Project Launch:

  • Upon approval, we begin your project within 48-72 hours.

Ongoing Support:

  • Social Media: Regularly submit content for your campaigns via email, text, or a chosen cloud service. Campaign payments are due by the 5th of each month.
  • Website/Graphic Design: After launch, request ongoing support by emailing [email address removed]. Priority support is available to clients subscribed to our Prepaid Maintenance Plan.

Benefits:

  • Remote Expertise: We work effectively off-site, utilizing content you provide.
  • Collaborative Approach: We value your industry expertise and collaborate to create effective website and marketing materials.

By following these steps, we can streamline the project process and create a website or campaign that meets your needs and goals.

BY REQUESTING OUR SUPPORT, YOU ACKNOWLEDGE YOU HAVE READ, UNDERSTAND AND AGREE TO ALL INFORMATION PROVIDED ON THIS PAGE. IF THERE IS ANYTHING YOU DO NOT UNDERSTAND, CONTACT US FOR CLARIFICATION BEFORE SUBMITTING PAYMENT.

TERMS + CONDITIONS

SUPPORT + PROJECT MANAGEMENT

  • Remote Support: We provide design and marketing support remotely, based on client- provided content.
  • Requesting Support: Submit support requests via email. We process requests in the order received.
  • Our Availability: Studio hours are Monday–Thursday (8AM to 5PM) and Friday (8AM to 3PM).
  • Content Storage: We do not store websites or client-provided content after project completion.
  • Project Deposits: A 50% minimum deposit is required to initiate website or graphic design projects.
  • Payment Methods: We accept various payment methods: nolamediadesign.com/payments
  • Late Payments: Overdue invoices (beyond 30 days) or missed payments for third-party products (by the provided expiration date) can result in:
    • Support suspension
    • Removal of provided products/services that were not paid for
    • Late fees of 1.5% per month (on provided services),
    • Reactivation fees for third-party products (starting at $79)
  • Unsupported Platforms: We do not provide support for Squarespace, Wix, Shopify, G Suite/Google Workspace/Gmail, Google Ads.
  • Website Maintenance: We are not responsible for the integrity, functionality or security of any website not subscribed to a maintenance plan. 
  • Disclaimer: While we strive to elevate your brand awareness, we cannot guarantee specific results.

Copyright + Intellectual Property

We do not grant or authorize access to any website that we have designed to another designer. Duplication, re-use, or re-purposing of any website or portion of any website we have designed is prohibited. A “Website Designed by NOLA Media and Design” link is placed in the footer of websites we design. While this can be removed at the client’s request, another designer cannot replace our business name with theirs at any time.

Copyright law states that “The creator of a website’s design and content automatically becomes the legal owner of said assets. What the client owns outright is the text and photos they provided.” Intellectual property law dictates that “The completed product (website design) belongs to the creator of the work, not the business that paid for it.”

Note: We have no interest or benefit in “owning” a website that we have designed; however, websites design is protected by law from copying, duplication, or false claims by another party.

DESIGN PHASE

These terms are in place to ensure your project is completed on time and to your satisfaction.

  • Once a design sample is approved, the client has 30 days to provide content and modifications to complete the site so it can be migrated away from our staging server to a designated server.
  • Any changes requested outside of the scope of the project OR design phase timeframe are billable, via our hourly rate or a Prepaid Reduced Rate plan. Included content changes during “design phase” vary, refer to your approved proposal for details. 
  • Pending/abandoned website projects will be removed from our hosting server after 1 year of inactivity. If you’d like us to continue to host your pending project, hosting fees of $99/year will be due.
  • Billable hours will incur for any website that remains on our servers beyond the designated design phase due to necessary maintenance needed to keep the site’s software up- to-date and secure from threat to our server.

3RD PARTY PRODUCTS

There is no contract for our design or marketing “services” however 3rd party “products” such as web hosting, email hosting, domain names, SSL certificates (https), and advanced/pro-versions of programs and plugins used to design your website or other collateral may require an annual financial commitment.

  • 3rd PARTY PRODUCT SUPPORT – In the event we have set up your 3rd party products for you, support hours will be incurred for various activities/support including but not limited to purchasing products on your behalf, annual renewals, client and vendor communication, product setup, modification and/or optimization. We do not directly provide “technical support” for vendor services.

  • WEBSITE + EMAIL HOSTING is a 3rd party product subscription that is required to keep websites and email active, functional and secure. Hosting serves as storage for your website and email content. This space is not owned by you, but “rented” and renewable annually. If not renewed, the hosting vendor has the authority to delete your website files and email content from their servers. We do not automatically provide backup storage, however backups are available by request and fee. If you want a backup of your website, submit $69 via any payment method here PRIOR to expiration (once expired, the hosting vendor removes access to your files and they are scheduled for removal from their servers. Once deleted, files are not recoverable.

  • CLIENT RESPONSIBILITY – WEBSITE SECURITY + MAINTENANCE

    When hosting a website with a third-party vendor, you, the client, are responsible for ensuring the website’s security and integrity. This includes keeping all software and components up-to-date to prevent vulnerabilities that could compromise your website and potentially impact other websites on the server.

Failure to maintain your website’s security may result in the following:

    • Website Removal: Your hosting provider may remove your website to protect their server and other clients if it becomes infected or poses a security risk.
    • Potential Legal Liability: You may be held liable for any damages or harm caused by a compromised website.

To mitigate these risks, you have two options:

Self-Maintenance:

    • Technical Expertise: You must have the necessary technical knowledge and time to regularly update software, apply security patches, and monitor for threats.
    • Ongoing Commitment: This requires consistent effort to maintain security and performance.

Professional Maintenance:

NOTE: We are not responsible for the long-term integrity, functionality, or security of websites that are not subscribed to a maintenance plan.

  • DOMAIN NAMES – Domain name registration is necessary for a website, email addresses and another web-related service to be active/accessible. If a domain name you have purchased is not renewed/expires, it will be placed into a ‘redemption period’. If the domain is not reinstated by you during this phase, it is then made available for purchase by others within 60-80 days after the expiration date (in rare cases, up to 120 days).

  • SSL CERTIFICATES (https) provide secure, encrypted communications between a website and an internet browser. SSL stands for Secure Sockets Layer, the protocol which provides the encryption. SSL Certificates secure web site pages that allow visitors to submit information over the internet, such as contact information, credit card details or passwords. More info.

  • RENEWALS, LATE PAYMENTS + REMINDERS – if 3rd party products expire, the vendor may require late/restoration fees prior to re-activation. If your products expire and our support is needed to work with vendors on your behalf to restore them, hourly rates for our services will be charged. We are in no way obligated to use our resources to repeatedly send reminders regarding 3rd party product renewals.
    Not all expired hosting accounts can be restored.
    We do not store off-hosting backups of websites.