BY REQUESTING OUR SUPPORT, YOU ACKNOWLEDGE YOU HAVE READ, UNDERSTAND AND AGREE TO ALL INFORMATION PROVIDED ON THIS PAGE. IF THERE IS ANYTHING YOU DO NOT UNDERSTAND, CONTACT US FOR CLARIFICATION BEFORE SUBMITTING PAYMENT.

TERMS + CONDITIONS

  • We provide design and marketing support on an off-site basis, based on client-provided content. 
  • To request support: email your request at anytime to be added to our queue. Requests are processed in the order received.
  • Studio hours: 8a-5p Monday-Thursday, 8a-3p Friday.
  • Our team: 1 lead designer/marketer, 1 remote support designer/marketer, 1 remote programmer / accounting/billing specialist.
  • Reduced Rate Prepaid Plans available, contact us. NOTE: Subscribers receive priority support.
  • Marketing/Social Media Campaign payments are due in full by the 5th of each month.
  • Social Media clients must provide content (via email, text or shared cloud service) on a regular basis for curation.
  • We do not provide support for SquareSpace, Wix, Shopify. G-Suite / Google Workspace. 
  • We do not store websites or client-provided content after a website is launched (or marketing collateral has been delivered). Learn more
  • A 50% minimum deposit is requested to begin a website or graphic design project. 
  • Accepted payment methods: https://nolamediadesign.com/payments
  • Payments not received within 30 days of invoice OR by the expiration date provided (for 3 party products) result in support suspension, removal of product/services provided & late fees of 1.5%/month (for the services we have provided). Reactivation fees for 3rd party products:  $79 & up. 
  • Although we are certain our efforts will increase your brand awareness, no guarantees are stated or implied.
  • We reserve the right to refuse service to anyone.
  • We do not provide support for: SquareSpace, Wix, Shopify, G-Suite/Google Workspace/Gmail, Google Ads
  • We are not responsible for the long-term integrity, functionality & security of a website not subscribed to a maintenance plan.

Copyright + Intellectual Property

We do not grant or authorize access to any website that we have designed to another designer. Duplication, re-use, or re-purposing of any website or portion of any website we have designed is prohibited. A “Website Designed by NOLA Media and Design” link is placed in the footer of websites we design. While this can be removed at the client’s request, another designer cannot replace our business name with theirs at any time.

Copyright law states that “The creator of a website’s design and content automatically becomes the legal owner of said assets. What the client owns outright is the text and photos they provided.” Intellectual property law dictates that “The completed product (website design) belongs to the creator of the work, not the business that paid for it.”

Note: We have no interest or benefit in “owning” a website that we have designed; however, website designs are protected by law from copying, duplication, or false claims by another designer.”

DESIGN PHASE

These terms help ensure that your web design project is completed on time and to your satisfaction.

  • Once a design sample is approved, the client has 30 days to provide content and modifications to complete the site and migrate it away from our staging server to a designated server.
  • Pages, features or changes requested outside of the scope of the project OR design phase timeframe are billable, via our hourly rate or a Prepaid Reduced Rate plan. Included content changes during “design phase” vary, refer to your approved proposal for details. 
  • Pending/abandoned website projects will be removed from our hosting server after 1 year of inactivity. If you’d like us to continue to host your pending project, hosting fees of $99/year will be due.
  • Billable hours will incur for any website that remains on our servers beyond the designated design phase due to necessary maintenance needed to keep the site’s software up- to-date and secure from threat to our server.

3RD PARTY PRODUCTS

There is no contract for our design or marketing “services” however 3rd party “products” such as web hosting, email hosting, domain names, SSL certificates (https), and advanced/pro-versions of programs and plugins used to design your website or other collateral may require an annual financial commitment.

  • 3rd PARTY PRODUCT SUPPORT – In the event we have set up your 3rd party products for you, support hours will be incurred for various activities/support including but not limited to purchasing products on your behalf, annual renewals, client and vendor communication, product setup, modification and/or optimization. We do not directly provide “technical support” for vendor services. 
  • WEBSITE + EMAIL HOSTING is a 3rd party product subscription that is required to keep websites and email active, functional and secure. Hosting serves as storage for your website and email content. This space is not owned by you, but “rented” and renewable annually. If not renewed, the hosting vendor has the authority to delete your website files and email content from their servers. We do not automatically provide backup storage, however backups are available by request and fee. If you want a backup of your website, submit $69 via any payment method here PRIOR to expiration (once expired, the hosting vendor removes access to your files and they are scheduled for removal from their servers. Once deleted, files are not recoverable.
  • DOMAIN NAMES – Domain name registration is necessary for a website, email addresses and another web-related service to be active/accessible. If a domain name you have purchased is not renewed/expires, it will be placed into a ‘redemption period’. If the domain is not reinstated by you during this phase, it is then made available for purchase by others within 60-80 days after the expiration date (in rare cases, up to 120 days).
  • SSL CERTIFICATES (https) provide secure, encrypted communications between a website and an internet browser. SSL stands for Secure Sockets Layer, the protocol which provides the encryption. SSL Certificates secure web site pages that allow visitors to submit information over the internet, such as contact information, credit card details or passwords. More info.
  • RENEWALS, LATE PAYMENTS + REMINDERS – if 3rd party products expire, the product vendor may require late/restoration fees prior to re-activation. If your products expire and our support is needed to work with vendors on your behalf to restore them, hourly rates for our services will be charged. We are in no way obligated to use our resources to repeatedly send reminders regarding 3rd party product renewals. 
Have questions or ready to get started? CLICK HERE to contact us and get a quote