Overview of Services, Terms & Conditions.
NOLA Media & Design has provided outsourced website design, branding, and digital marketing services for more than 25 years. We operate as a remote, off-site creative partner, supporting businesses of all sizes with affordable, professional, and effective design and marketing solutions.
This Overview page is provided to vetted clients and prospects to clearly outline:
- The services we provide
- How projects and support are structured
- Client responsibilities
- Fees, timelines, and limitations
- Third-party product considerations
- Our Terms & Conditions
Much of the information below exists to proactively address common questions, assumptions and misunderstandings. Please review carefully.
By requesting services, submitting payment, or continuing a project, you confirm that you have read, understand, and agree to the information on this page. If anything is unclear, contact us for clarification before proceeding.
Our website design services range from single‑page landing pages to large, multi‑page websites (100+ pages), based on client‑provided content.
Design Includes
- Fully responsive design for desktop, tablet, and mobile devices
- Slideshows, image galleries, embedded video, contact forms, and internal/external links as required by the design
- WordPress‑based builds
- Use of industry‑standard themes and plugins
Design Phase Timeline
- The standard design phase is 30 days, unless otherwise stated in writing
- This timeframe includes layout development and revisions outlined in the approved proposal
Important Notes
- Content writing and research are not included unless specifically quoted
- Billable hours apply to any changes, support, or system maintenance requested after the design phase ends
- Websites that remain on our servers beyond the design phase require maintenance to remain secure and will incur billable time
E‑Commerce / Booking Add‑On
Starting at $675+
Add an online store, shopping cart, or reservation system, including:
- Product or inventory setup
- Secure checkout and payment processing
- Shipping or reservation configuration
- Basic reporting and analytics
Pricing varies by scope and platform requirements.
Design Phase Requirements & Abandoned Projects
To ensure projects move forward efficiently:
- Once a design sample is approved, clients have 30 days to provide remaining content and requested revisions
- Sites must be completed and migrated off our staging server within this timeframe
Outside the Design Phase
- Requests beyond the approved scope or timeframe are billable at standard hourly rates or via a Prepaid Reduced‑Rate Plan
- Maintenance time will be billed for any site remaining on our servers beyond the design phase
Inactive / Abandoned Projects
- Projects inactive for 12 months are considered abandoned and will be removed from our servers
- Extended hosting for abandoned or pending projects: $99/year
WordPress websites require continuous maintenance to remain secure, compatible, and functional. This includes updates to WordPress core, plugins, themes, PHP, and server software.
Clients may manage maintenance independently or engage NOLA Media & Design.
Why Maintenance Is Critical
- Prevents security vulnerabilities and malware infections
- Reduces downtime and software conflicts
- Protects against data loss
When hosting with third‑party providers, website security is a shared responsibility. On shared servers, one compromised site can affect others, potentially resulting in suspension or termination by the hosting provider.
Support Options
1. Hourly / As‑Needed Support
Remote: $35/hour | On‑site: $75/hour (availability‑based)
2. Prepaid WordPress System Maintenance Only
$375/year Includes:
- WordPress core, plugin, theme, and PHP updates
- Database backups
- Security scans
- Troubleshooting and fixes
Annual maintenance typically requires 10–30+ hours per year.
3. Prepaid Maintenance + Content Updates
Includes system maintenance plus content and design updates.
Plans: 20 hrs: $640 | 40 hrs: $1,225 | 60 hrs: $1,620 | 90 hrs: $2,450 | 160 hrs: $4,480
Plan Benefits
- Discounted hourly rates
- Priority queue placement
- Hours never expire
- Reduced administrative invoicing
Plan Exclusions
- Logo design
- Initial website builds or full redesigns
- Ongoing social media campaigns
- SEO services
Important Disclaimer NOLA Media & Design is not responsible for the long‑term security, integrity, functionality, or availability of websites not enrolled in an active maintenance plan. Any system updates or security fixes outside a plan are billable.
ADA‑related website lawsuits continue to increase across all industries. Businesses without ADA compliance software are at risk of significant fines.
Service Includes
- ADA compliance software installation and configuration
- WCAG‑aligned remediation tasks across site pages and elements
- Accessibility support for screen readers, keyboard navigation, and assistive technologies
Pricing by Page Count
<5 pages: $475 | 6–10 pages: $575 | 11–15 pages: $675 | 16–20 pages: $825 | 21–30 pages: $1,075
Ongoing monitoring and software updates may be required and are available via maintenance plans or hourly support.
Website speed directly impacts SEO, conversions, and user experience.
Optimization May Include
- Static content optimization
- Database and configuration file optimization
- Font localization
- Browser caching
- Image compression
- JavaScript optimization
Final cost varies by site complexity.
Social media is an essential marketing tool that helps businesses build brand awareness, drive engagement, strengthen customer loyalty, and foster meaningful relationships with their audience. With the right strategy, businesses can achieve measurable success and expand their reach within today’s dynamic digital landscape.
Our social media marketing campaigns are designed to elevate your brand presence, enhance website SEO, and cultivate long-term client relationships. We strategically manage a variety of social media platforms, including Facebook, Twitter, Instagram, LinkedIn, Google Business, and YouTube (if relevant to your industry), ensuring maximum visibility and impact.
We offer customized Social Media Marketing Campaigns tailored to your unique goals and objectives. Recognizing that business needs evolve, we provide the flexibility to adjust plans on a month-to-month basis. Clients can modify their campaigns with advance notice before the 1st of the month, allowing their strategy to stay aligned with shifting priorities.
Campaign Features
- Customized strategy aligned to business goals
- Multi‑platform management (Facebook, Instagram, LinkedIn, Google Business, etc.)
- Content created from client‑provided materials (images, promotions, events)
- Enhanced visuals and video when applicable
- Optional paid boosting (recommended)
Terms
- Campaigns begin on the 1st of the month
- Initial 3‑month minimum commitment
- Month‑to‑month thereafter
- Payments due by the 5th of each active month
SEO is a long‑term strategy and results are not immediate. Services may include:
- Meta and header tag optimization
- XML sitemap creation
- Google Analytics and Search Console setup
- Image alt tag optimization
- Redirects and canonical analysis
- Schema validation
- Google Business optimization
Logo design ($775 +) is a key part of a company’s branding. When you hire us to create a logo or branding materials, we provide several design concepts for you to choose from. Once you pick a design, we’ll refine it until you’re completely satisfied. After approval, we’ll deliver your design in various high-resolution formats and color options for your marketing needs. Once fully paid, you own all rights to your logo.
Graphic Design ($35/hour or project-based pricing upon request) We’ve been creating logos, brochures, flyers, billboards, and more for over 30 years. We produce effective print and digital materials that boost your brand visibility.
Perfect for those who want to self-manage their WordPress website and/or Social Media marketing.
Learn how to accomplish general or specific WordPress and/or Social Media Marketing tasks from an experienced design and marketing professional with over 25 years of hands-on experience.
Onsite training available within the extended greater New Orleans area. Subject to availability. Contact us PRIOR to submitting payment & scheduling. Travel time to/from is billable.
- Virtual (Zoom): $59/hour
- On‑site: $79/hour + travel
- 1‑hour minimum; billed in 30‑minute increments thereafter
3rd Party Website Products + Setup, Optimization & Management: If you do not already have the products necessary to have a live website in place, we can acquire and set up/optimize on your behalf:
- Domain name registration – $19/year
- Website and email hosting – $99/year
- SSL certificates (https) – $39/year
- Domain, Website Hosting, Email Hosting (< 35 accounts), SSL Certificate bundle – $149/year
IMPORTANT: Onsite Support, Content Writing, backups/storage of your submitted files or website is NOT included in our design and marketing packages, however available by specific request & fee:
- Business Branding/Marketing Consulting – You’re likely coming to us for support because you have or are thinking of starting a business. We are not business consultants, however we create and manage website design, digital design and digital marketing campaigns utilizing our decades of experience, education and expertise in our industry to provide the absolute best possible solution – within your designated budget.
- Onsite Meetings – $79/hour + travel time to/from meeting location. NOTE: subject to availability.
- Content Writing – $49/hour or quoted by project.
You are the expert in your field and we are the expert in ours. While we provide content enhancement/optimization for your website and/or marketing collateral, we do not create initial content. - WordPress Website Backup with Cloud Storage – $69/year. NOTE: We do NOT store websites or any content that was provided to create a website, however if you’d like a standalone backup of your website, including the content you have provided, you must order the service. Note: An active hosting plan also serves as storage for you website content. To order a backup place your order here.
- We do not provide support for SquareSpace, Wix, Shopify, G-Suite / Google Workspace / Gmail, Google Ads
1. Explore Our Services
- Browse our portfolio and service pages to familiarize yourself with our offerings
- Review our Terms & Conditions to ensure a good fit for your project
2. Contact Us
- Email your project details
- Or schedule a call (or Zoom) using our online booking tool (in-person meetings available upon request)
3. Project Proposal
- We’ll prepare a customized proposal outlining scope, timeline, and costs
- Proposals can be adjusted to align with your goals and budget
4. Secure Your Project
- Submit a deposit or full payment based on your selected support level
- Provide required content and login credentials via email or a shared cloud service
5. Project Launch
Upon approval and receipt of required materials, work typically begins within 48–72 hours
Ongoing Support
Social Media Campaigns
- Submit content via email, text, or a shared cloud service
- Campaign payments are due by the 5th of each active month
Website & Graphic Design Support
- Request ongoing support by emailing us.
- Priority support is available to clients enrolled in a Prepaid Maintenance Plan
Why Clients Choose NOLA Media & Design
- Remote Expertise: Efficient, off-site support using the content you provide
- Collaborative Approach: We combine your industry knowledge with our design and marketing expertise
By following these steps, we streamline the process and set clear expectations—allowing us to deliver effective websites and marketing campaigns aligned with your goals.
TERMS + CONDITIONS
By requesting our support, you acknowledge that you have read, understand, and agree to all information provided on this page.
If anything is unclear, please contact us for clarification before submitting payment.
Support & Project Management
Remote Support: Design and marketing services are provided remotely, based on client-provided content.
Requesting Support: Support requests must be submitted via email and are handled in the order received.
Availability: Studio hours are Monday–Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–3:00 PM.
Content Storage: We do not store websites or client-provided content after project completion.
Project Deposits: A minimum 50% deposit is required to initiate website or graphic design projects.
Social Media & Marketing Payments: Campaigns begin on the 1st of the month. Payment is due prior to services being performed, and no later than the 5th of the month to avoid disruption.
Payment Methods: Accepted payment methods are listed at
nolamediadesign.com/payments
Late Payments & Service Interruptions
Past-due invoices (over 30 days) or missed payments for third-party products (by their expiration date) may result in:
Suspension of support services
Removal or deactivation of unpaid products or services
Late fees of 1.5% per month on outstanding balances
Reactivation fees for third-party products (starting at $79)
Platform & Maintenance Limitations
Unsupported Platforms: We do not provide design or technical support for Squarespace, Wix, Shopify, or Google Workspace / Gmail.
Website Maintenance: NOLA Media & Design is not responsible for the long-term security, functionality, integrity, or availability of websites not enrolled in an active maintenance plan.
Results Disclaimer: While we strive to strengthen brand awareness and performance, specific results cannot be guaranteed.
Copyright + Intellectual Property
We do not grant or authorize access to any website we have designed to another designer for the purpose of duplication, reuse, or repurposing of the design or structure. Copying or reusing any portion of a website design created by NOLA Media & Design is prohibited.
A “Website Designed by NOLA Media & Design” credit is placed in the footer of websites we design. This credit may be removed at the client’s request; however, another designer or agency may not replace our business name with their own.
All website designs, layouts, and visual structures created by NOLA Media & Design remain our intellectual property unless otherwise agreed to in writing. Clients retain full ownership of the text, images, and other content they provide.
We have no interest in “owning” a client’s website or restricting its use. This section exists solely to protect our work from unauthorized copying, duplication, or misrepresentation by third parties.
DESIGN PHASE
These terms are in place to help ensure your project is completed efficiently, securely, and to your satisfaction.
Once a design sample is approved, clients have 30 days to provide all remaining content and revision requests so the website can be completed and migrated from our staging server to the designated server.
Requests made outside the approved project scope or beyond the design phase timeframe are billable at our standard hourly rate or via a Prepaid Reduced-Rate Plan. Included content changes during the design phase vary by project—please refer to your approved proposal for specifics.
Pending or inactive website projects will be removed from our hosting servers after 12 months of inactivity. Clients may request continued staging/hosting for inactive projects at a rate of $99/year.
Websites remaining on our servers beyond the designated design phase require ongoing system maintenance to remain secure and up to date. Any time required for this maintenance is billable.
3RD PARTY PRODUCTS
There is no long-term contract for our design or marketing services. However, many third-party products required to operate a website or digital services carry their own terms and recurring costs. These may include, but are not limited to, web hosting, email hosting, domain names, SSL certificates (HTTPS), and premium or “pro” versions of themes, plugins, or software used in your project. Most third-party products require annual renewal.
Third-Party Product Support
If we purchase, configure, or manage third-party products on your behalf, support hours will apply for activities including, but not limited to:
Purchasing products at your request
Annual renewals
Vendor and client communication
Product setup, configuration, modification, or optimization
NOLA Media & Design does not provide direct technical support for third-party vendors or services.
Website & Email Hosting
Website and email hosting are third-party subscriptions required to keep your website and email active, functional, and secure.
Hosting serves as storage for website files and email content
Hosting space is rented, not owned, and must be renewed annually
If hosting is not renewed, the hosting provider may suspend or permanently delete website and email data
We do not provide off-hosting backups unless specifically requested
Optional Website Backup Service
$69/year (must be ordered prior to hosting expiration)
Backups are provided to the client and retained by us for up to 30 days only
Once hosting expires and files are deleted by the provider, data is not recoverable
We do not control third-party vendor pricing or fee changes.
Domain Names
Domain registration is required for websites, email addresses, and other online services.
Domains must be renewed annually
If a domain expires, it may enter a redemption period
If not restored, the domain may become available for public purchase within 60–80 days (occasionally up to 120 days)
SSL Certificates (HTTPS)
SSL certificates provide encrypted, secure communication between a website and a visitor’s browser. They are required for:
Contact forms
Login systems
Payment processing
Any page collecting user information
SSL certificates are third-party products and require renewal.
Renewals, Late Payments & Reminders
Expired third-party products may incur vendor late or restoration fees
Not all expired hosting accounts or services can be restored
If our assistance is required to work with vendors to reinstate expired products, hourly support rates apply
NOLA Media & Design is not obligated to send repeated renewal reminders once an initial invoice or notice has been issued
We do not store off-server backups of websites unless explicitly purchased