Overview of Services, Terms & Conditions.
NOLA Media & Design has provided outsourced website design, branding, and digital marketing services for more than 25 years. We operate as a remote, off-site creative partner, supporting businesses of all sizes with affordable, professional, and effective design and marketing solutions.
This Overview page is provided to vetted clients and prospects to clearly outline:
- The services we provide
- How projects and support are structured
- Client responsibilities
- Fees, timelines, and limitations
- Third-party product considerations
- Our Terms & Conditions
Much of the information below exists to proactively address common questions, assumptions and misunderstandings. Please review carefully.
By requesting services, submitting payment, or continuing a project, you confirm that you have read, understand, and agree to the information on this page. If anything is unclear, contact us for clarification before proceeding.
Our website design services range from single‑page landing pages to large, multi‑page websites (100+ pages), based on client‑provided content.
Design Includes
- Fully responsive design for desktop, tablet, and mobile devices
- Slideshows, image galleries, embedded video, contact forms, and internal/external links as required by the design
- WordPress‑based builds
- Use of industry‑standard themes and plugins
Design Phase Timeline
- The standard design phase is 30 days, unless otherwise stated in writing
- This timeframe includes layout development and revisions outlined in the approved proposal
Important Notes
- Content writing and research are not included unless specifically quoted
- Billable hours apply to any changes, support, or system maintenance requested after the design phase ends
- Websites that remain on our servers beyond the design phase require maintenance to remain secure and will incur billable time
E‑Commerce / Booking Add‑On
Starting at $675+
Add an online store, shopping cart, or reservation system, including:
- Product or inventory setup
- Secure checkout and payment processing
- Shipping or reservation configuration
- Basic reporting and analytics
Pricing varies by scope and platform requirements.
Design Phase Requirements & Abandoned Projects
To ensure projects move forward efficiently:
- Once a design sample is approved, clients have 30 days to provide remaining content and requested revisions
- Sites must be completed and migrated off our staging server within this timeframe
Outside the Design Phase
- Requests beyond the approved scope or timeframe are billable at standard hourly rates or via a Prepaid Reduced‑Rate Plan
- Maintenance time will be billed for any site remaining on our servers beyond the design phase
Inactive / Abandoned Projects
- Projects inactive for 12 months are considered abandoned and will be removed from our servers
- Extended hosting for abandoned or pending projects: $99/year
Website Maintenance
WordPress websites require ongoing maintenance to remain secure, compatible, and fully functional. This includes routine updates to WordPress core, plugins, themes, PHP, and server environments.
Clients may manage maintenance independently or engage NOLA Media & Design for ongoing support.
Why Maintenance Is Critical
- Prevents security vulnerabilities and malware infections
- Reduces downtime, errors, and software conflicts
- Protects against data loss and corruption
- Maintains performance and long-term stability
When hosting with third-party providers, website security is a shared responsibility. On shared servers, one compromised website can impact others—potentially resulting in suspension, restricted access, or termination by the hosting provider.
Emergency Considerations
If a website becomes compromised or poses a risk to users, search engines, or hosting infrastructure, immediate action may be required to prevent escalation.
Emergency remediation may include malware removal, file cleanup, and security updates, and is billable unless covered under an active maintenance or support plan.
Support Options
1. Hourly / As-Needed Support
Remote: $35/hour
On-site: $75/hour (availability-based)
2. Prepaid WordPress System Maintenance Only — $395/year
Includes:
- WordPress core, plugin, theme, and PHP updates
- Database backups
- Security scans
- Troubleshooting and fixes
Typical maintenance requires 10–30+ hours annually.
3. Prepaid Maintenance + Content Updates
Includes system maintenance plus content and design updates.
Plans: 20 hrs: $640 | 40 hrs: $1,225 | 60 hrs: $1,620 | 90 hrs: $2,450 | 160 hrs: $4,480
Plan Benefits
- Discounted hourly rates
- Priority queue placement
- Hours never expire
- Reduced administrative overhead
Plan Exclusions
- Logo design
- Initial website builds or full redesigns
- Ongoing social media campaigns
- SEO services
Important Disclaimer
NOLA Media & Design is not responsible for the ongoing security, functionality, or availability of websites not enrolled in an active maintenance plan. Any updates, troubleshooting, or security remediation outside of a plan are billable.
Learn more: Website Security | Maintenance | Security & Maintenance Terms & Conditions
ADA‑related website lawsuits continue to increase across all industries. Businesses without ADA compliance software are at risk of significant fines.
Service Includes
- ADA compliance software installation and configuration
- WCAG‑aligned remediation tasks across site pages and elements
- Accessibility support for screen readers, keyboard navigation, and assistive technologies
Pricing by Page Count
<5 pages: $475 | 6–10 pages: $575 | 11–15 pages: $675 | 16–20 pages: $825 | 21–30 pages: $1,075
Ongoing monitoring and software updates may be required and are available via maintenance plans or hourly support.
Website speed directly impacts SEO, conversions, and user experience.
Optimization May Include
- Static content optimization
- Database and configuration file optimization
- Font localization
- Browser caching
- Image compression
- JavaScript optimization
Final cost varies by site complexity.
Social media is an essential marketing tool that helps businesses build brand awareness, drive engagement, strengthen customer loyalty, and foster meaningful relationships with their audience. With the right strategy, businesses can achieve measurable success and expand their reach within today’s dynamic digital landscape.
Our social media marketing campaigns are designed to elevate your brand presence, enhance website SEO, and cultivate long-term client relationships. We strategically manage a variety of social media platforms, including Facebook, Twitter, Instagram, LinkedIn, Google Business, and YouTube (if relevant to your industry), ensuring maximum visibility and impact.
We offer customized Social Media Marketing Campaigns tailored to your unique goals and objectives. Recognizing that business needs evolve, we provide the flexibility to adjust plans on a month-to-month basis. Clients can modify their campaigns with advance notice before the 1st of the month, allowing their strategy to stay aligned with shifting priorities.
Campaign Features
- Customized strategy aligned to business goals
- Multi‑platform management (Facebook, Instagram, LinkedIn, Google Business, etc.)
- Content created from client‑provided materials (images, promotions, events)
- Enhanced visuals and video when applicable
- Optional paid boosting (recommended)
Terms
- Campaigns begin on the 1st of the month
- Initial 3‑month minimum commitment
- Month‑to‑month thereafter
- Payments due by the 5th of each active month
SEO is a long‑term strategy and results are not immediate. Services may include:
- Meta and header tag optimization
- XML sitemap creation
- Google Analytics and Search Console setup
- Image alt tag optimization
- Redirects and canonical analysis
- Schema validation
- Google Business optimization
Logo design ($775 +) is a key part of a company’s branding. When you hire us to create a logo or branding materials, we provide several design concepts for you to choose from. Once you pick a design, we’ll refine it until you’re completely satisfied. After approval, we’ll deliver your design in various high-resolution formats and color options for your marketing needs. Once fully paid, you own all rights to your logo.
Graphic Design ($35/hour or project-based pricing upon request) We’ve been creating logos, brochures, flyers, billboards, and more for over 30 years. We produce effective print and digital materials that boost your brand visibility.
Perfect for those who want to self-manage their WordPress website and/or Social Media marketing.
Learn how to accomplish general or specific WordPress and/or Social Media Marketing tasks from an experienced design and marketing professional with over 25 years of hands-on experience.
Onsite training available within the extended greater New Orleans area. Subject to availability. Contact us PRIOR to submitting payment & scheduling. Travel time to/from is billable.
- Virtual (Zoom): $59/hour
- On‑site: $79/hour + travel
- 1‑hour minimum; billed in 30‑minute increments thereafter
3rd Party Website Products + Setup, Optimization & Management: If you do not already have the products necessary to have a live website in place, we can acquire and set up/optimize on your behalf:
- Domain name registration – $19/year
- Website and email hosting – $99/year
- SSL certificates (https) – $39/year
- Domain, Website Hosting, Email Hosting (< 35 accounts), SSL Certificate bundle – $149/year
IMPORTANT: Onsite Support, Content Writing, backups/storage of your submitted files or website is NOT included in our design and marketing packages, however available by specific request & fee:
- Business Branding/Marketing Consulting – You’re likely coming to us for support because you have or are thinking of starting a business. We are not business consultants, however we create and manage website design, digital design and digital marketing campaigns utilizing our decades of experience, education and expertise in our industry to provide the absolute best possible solution – within your designated budget.
- Onsite Meetings – $79/hour + travel time to/from meeting location. NOTE: subject to availability.
- Content Writing – $49/hour or quoted by project.
You are the expert in your field and we are the expert in ours. While we provide content enhancement/optimization for your website and/or marketing collateral, we do not create initial content. - WordPress Website Backup with Cloud Storage – $69/year. NOTE: We do NOT store websites or any content that was provided to create a website, however if you’d like a standalone backup of your website, including the content you have provided, you must order the service. Note: An active hosting plan also serves as storage for you website content. To order a backup place your order here.
- We do not provide support for SquareSpace, Wix, Shopify, G-Suite / Google Workspace / Gmail, Google Ads
1. Explore Our Services
- Browse our portfolio and service pages to familiarize yourself with our offerings
- Review our Terms & Conditions to ensure a good fit for your project
2. Contact Us
- Email your project details
- Or schedule a call (or Zoom) using our online booking tool (in-person meetings available upon request)
3. Project Proposal
- We’ll prepare a customized proposal outlining scope, timeline, and costs
- Proposals can be adjusted to align with your goals and budget
4. Secure Your Project
- Submit a deposit or full payment based on your selected support level
- Provide required content and login credentials via email or a shared cloud service
5. Project Launch
Upon approval and receipt of required materials, work typically begins within 48–72 hours
Ongoing Support
Social Media Campaigns
- Submit content via email, text, or a shared cloud service
- Campaign payments are due by the 5th of each active month
Website & Graphic Design Support
- Request ongoing support by emailing us.
- Priority support is available to clients enrolled in a Prepaid Maintenance Plan
Why Clients Choose NOLA Media & Design
- Remote Expertise: Efficient, off-site support using the content you provide
- Collaborative Approach: We combine your industry knowledge with our design and marketing expertise
By following these steps, we streamline the process and set clear expectations—allowing us to deliver effective websites and marketing campaigns aligned with your goals.
TERMS + CONDITIONS
Terms & Conditions
By requesting our support, you acknowledge that you have read, understand, and agree to all information provided on this page.
If anything is unclear, please request clarification prior to submitting payment.
Support & Project Management
Remote Services
All design and marketing services are provided remotely based on client-supplied content.
Support Requests
All requests must be submitted via email and are addressed in the order received.
Studio Hours
Monday–Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 3:00 PM
Content Storage
We do not store websites or client-provided content after project completion.
Project Deposits
A minimum 50% deposit is required to initiate all website and design projects.
Marketing & Social Media
Campaigns begin on the 1st of each month. Payment is due prior to launch and no later than the 5th to avoid service interruption.
Payment Methods
Accepted payment methods are listed at:
nolamediadesign.com/payments
Late Payments & Service Interruptions
Invoices past due by 30+ days, or failure to renew third-party products by their expiration date, may result in:
- Suspension of services
- Removal or deactivation of unpaid products
- Late fees of 1.5% per month on outstanding balances
- Reactivation fees for third-party services (starting at $79)
Platform & Maintenance Limitations
Unsupported Platforms
NOLA Media & Design does not provide design, development, or technical support for third-party platforms including Squarespace, Wix, Shopify, or Google Workspace (Gmail).
Maintenance & Security Responsibility
Websites not enrolled in an active Maintenance Plan are not monitored for updates, security, performance, or uptime.
NOLA Media & Design assumes no responsibility for vulnerabilities, malware, downtime, data loss, or functionality issues resulting from outdated software, compromised credentials, third-party tools, hosting environments, or lack of maintenance.
Clients who opt out of a Maintenance Plan accept full responsibility for the ongoing security and upkeep of their website.
Emergency Security Remediation
If a website is identified as compromised, infected, or posing a risk to users, search engines, or hosting infrastructure, prompt action is required.
For clients enrolled in an active Maintenance Plan, NOLA Media & Design reserves the right to take immediate corrective action without prior approval to contain threats and prevent escalation.
For clients not enrolled in a Maintenance Plan, all remediation work requires written approval prior to initiation.
Delays in response may result in:
- Hosting suspension or account restrictions
- Search engine deindexing or domain reputation damage
- Continued malware distribution or unauthorized access
Emergency remediation may include:
- Malware removal and file cleanup
- Removal of spam content, backlinks, and injected code
- Core, plugin, and theme updates
- Isolation or suspension of vulnerable components
- Initial security hardening
All time incurred is billable at the standard hourly rate unless covered under an active maintenance or prepaid support plan.
Clients will be notified as soon as reasonably possible following any approved or necessary intervention, along with a summary of work performed and associated costs.
Ongoing Risk & Client Responsibility
Websites without an active Maintenance Plan remain significantly more vulnerable to security breaches, performance issues, and compatibility failures.
Security monitoring, updates, and protection are not included outside of these plans.
Failure to maintain updated software and basic security practices increases the likelihood of:
- Malware infections
- Spam content and malicious backlinks
- Data breaches
- Hosting suspension or domain blacklisting
NOLA Media & Design is not liable for recurring issues, damages, or losses resulting from lack of maintenance or delayed response to security incidents.
Learn more: Website Security, Maintenance & Liability
Results Disclaimer
While we implement proven strategies to improve performance and visibility, specific results cannot be guaranteed.
Copyright + Intellectual Property
We do not grant or authorize access to any website we have designed to another designer for the purpose of duplication, reuse, or repurposing of the design or structure. Copying or reusing any portion of a website design created by NOLA Media & Design is prohibited.
A “Website Designed by NOLA Media & Design” credit is placed in the footer of websites we design. This credit may be removed at the client’s request; however, another designer or agency may not replace our business name with their own.
All website designs, layouts, and visual structures created by NOLA Media & Design remain our intellectual property unless otherwise agreed to in writing. Clients retain full ownership of the text, images, and other content they provide.
We have no interest in “owning” a client’s website or restricting its use. This section exists solely to protect our work from unauthorized copying, duplication, or misrepresentation by third parties.
DESIGN PHASE
These terms are in place to help ensure your project is completed efficiently, securely, and to your satisfaction.
Once a design sample is approved, clients have 30 days to provide all remaining content and revision requests so the website can be completed and migrated from our staging server to the designated server.
Requests made outside the approved project scope or beyond the design phase timeframe are billable at our standard hourly rate or via a Prepaid Reduced-Rate Plan. Included content changes during the design phase vary by project—please refer to your approved proposal for specifics.
Pending or inactive website projects will be removed from our hosting servers after 12 months of inactivity. Clients may request continued staging/hosting for inactive projects at a rate of $99/year.
Websites remaining on our servers beyond the designated design phase require ongoing system maintenance to remain secure and up to date. Any time required for this maintenance is billable.
3RD PARTY PRODUCTS
Third-Party Products
There is no long-term contract for our design or marketing services. However, websites rely on third-party products that carry their own terms, fees, and renewal requirements.
These may include, but are not limited to:
- Web hosting
- Email hosting
- Domain names
- SSL certificates (HTTPS)
- Premium (“pro”) themes, plugins, or software
Most third-party products require annual renewal and are billed separately from our services.
NOLA Media & Design does not control third-party pricing, policies, or changes.
Management & Support
If we purchase, configure, or manage third-party products on your behalf, support time applies to tasks including:
- Product purchasing and renewals
- Vendor communication
- Setup, configuration, and optimization
- Troubleshooting coordination
We do not provide direct technical support for third-party vendors or their platforms.
Website & Email Hosting
Hosting is a required third-party service that stores your website files and email data.
- Hosting is rented, not owned, and must be actively maintained
- Failure to renew may result in suspension or permanent data loss
- Hosting providers control all data retention and deletion policies
We do not maintain off-server backups unless a backup service is purchased.
Optional Backup Service
Annual Backup Service: $69/year (must be added prior to hosting expiration)
- Backups are provided to the client upon request
- Copies are retained by us for up to 30 days only
- Once hosting is terminated and data is deleted by the provider, recovery is not possible
Domain Names
Domains are required for your website, email, and online services.
- Domains must be renewed annually
- Expired domains may enter a redemption period with additional fees
- If not renewed, domains may be released for public purchase (typically within 60–80 days, occasionally up to 120 days)
SSL Certificates (HTTPS)
SSL certificates secure data between your website and its users and are required for:
- Contact forms
- Login areas
- Payment processing
- Any data collection
SSL certificates are third-party products and must be kept active and renewed.
Renewals, Expiration & Liability
- Expired products may incur vendor late or restoration fees
- Not all expired services can be recovered
- Assistance with reinstatement is billable at standard hourly rates
- We are not responsible for service interruption, data loss, or domain loss due to non-renewal
NOLA Media & Design is not obligated to send repeated renewal reminders once an initial notice or invoice has been issued.