Website Maintenance Service for WordPress

Maintenance Responsibility

Clients may choose to:

• Enroll in a Maintenance Plan, where NOLA Media & Design manages updates, monitoring, and security
• Independently manage all updates, security, and maintenance

For websites not enrolled in an active Maintenance Plan, all responsibility for upkeep, security, and performance rests solely with the client.

NOLA Media & Design assumes no responsibility for vulnerabilities, malware, downtime, data loss, performance issues, or security incidents resulting from outdated software, compromised credentials, third-party integrations, hosting environments, or lack of maintenance.

Emergency Security Remediation

If a website is identified as compromised, infected, or posing a risk to users, search engines, or hosting infrastructure, prompt action is critical.

For clients enrolled in an active Maintenance Plan, NOLA Media & Design may take immediate corrective action without prior approval when necessary to contain threats and prevent escalation.

For clients not enrolled in a Maintenance Plan, all remediation work requires written approval prior to initiation.

Delays in addressing security issues may result in:

• Hosting suspension
• Search engine deindexing or domain reputation damage
• Continued malware distribution or unauthorized access

Emergency remediation may include:

• Malware detection and removal
• Cleanup of infected files, spam pages, and malicious code
• Core, plugin, and theme updates
• Security hardening and vulnerability patching
• Isolation or suspension of affected components

All remediation services are billable at the standard hourly rate or may be applied toward a prepaid support plan.

Non-Maintenance Plan Clients & Response Policy

For websites not enrolled in an active Maintenance Plan, NOLA Media & Design will make reasonable efforts to notify the client using the contact information on file if a security issue is identified.

If no response or approval is received, no action will be taken.

NOLA Media & Design is not liable for any damages, data loss, business interruption, reputational impact, extended recovery costs, or third-party penalties resulting from delayed response, lack of approval, or declined remediation.

Hosting Provider Enforcement & Service Interruptions

Web hosting providers (including but not limited to Namecheap) actively monitor for security threats and reserve the right to suspend, restrict, isolate, or disable websites that are compromised or pose a risk to server integrity, other accounts, or network infrastructure.

Such actions may occur without notice and are outside the control of NOLA Media & Design.

Websites hosted within shared environments may be isolated or suspended to protect other accounts.

NOLA Media & Design is not liable for:

• Hosting account suspension or service interruption
• Loss of website access or functionality
• Data loss or corruption resulting from security incidents or hosting enforcement actions
• Delays in restoration due to hosting provider policies or restrictions

Restoration, cleanup, or migration services required following a hosting-related suspension are billable and subject to availability and client approval.

Third-Party Hosting Support & Remediation

Hosting providers, including Namecheap, may offer guidance, tools, or paid services (such as malware removal, backup restoration, or security scanning) to assist in recovering a compromised website. These services are optional and provided by third parties.

The responsibility for identifying, repairing, and securing a compromised website remains with the website owner.

While services such as SiteLock Emergency Repair may remove malware, they do not guarantee full restoration of website functionality, design integrity, or third-party integrations. Additional development work is often required to fully restore a website.

NOLA Media & Design is not responsible for the performance, limitations, or outcomes of any third-party security or remediation services. Any additional work required following such services is billable.

Use of third-party remediation services does not establish responsibility or liability for NOLA Media & Design.

Ongoing Risk & Acknowledgment

Websites that are not actively maintained remain at significantly higher risk for security breaches, performance issues, and compatibility failures.

Failure to maintain updated software and basic security practices increases the likelihood of:

• Malware infections
• Spam content and malicious backlinks
• Data breaches
• Hosting suspension or domain blacklisting

By choosing not to enroll in a Maintenance Plan, the client acknowledges and accepts these risks in full.