Frequently asked questions
What does NOLA Media & Design do?
NOLA Media & Design is a New Orleans–based web design and digital marketing studio specializing in custom WordPress websites, branding, SEO, and ongoing website support. We help businesses of all sizes, across any industry by developing professional, high-performing websites that are easy to manage, scalable, and designed to convert.
Who do you typically work with?
We work with entrepreneurs and businesses across a wide range of industries, including real estate, hospitality, healthcare, senior living, legal, construction, event rentals, and service-based businesses. Many of our clients are local to New Orleans and the Gulf South, but we also support numerous clients across globe.
Do you only build websites on WordPress?
Yes. We specialize in WordPress because it’s flexible, scalable, SEO-friendly, and gives clients long-term ownership and control of their website.
Can you redesign an existing website?
Absolutely. Website redesigns are one of our most common projects. We can modernize your design, improve navigation, clean up content, enhance SEO, and streamline multiple websites or domains into one cohesive, easy-to-manage platform.
Do you offer SEO services?
Yes. We offer “organic” SEO services including on-page optimization, technical SEO, metadata optimization, content structure, image optimization, and Google Search Console setup. Our SEO approach focuses on long-term visibility and sustainable growth—not shortcuts that can hurt your optimization in the long run.
How long does a website project typically take?
Most website projects take between 4–8 weeks, depending on size, complexity, and how quickly the necessary content is provided. Larger or more complex builds may take longer. We’ll outline a clear timeline before the project begins.
Do you write website content, or do clients provide it?
Both options are available. Clients may provide their own content (as you are the expert in your industry and have full knowledge about your products/services), or we can assist with content writing, editing, and SEO optimization. Many clients choose a hybrid approach where we refine and optimize existing content for clarity, branding, and search visibility.
Can you help with branding and design beyond websites?
Yes. In addition to websites, we offer branding support including logo design, color palettes, typography, messaging, and marketing collateral. Our goal is to create a cohesive brand experience across your website and beyond.
Do you provide ongoing website support and maintenance?
Yes. We offer hourly rates, system-only maintenance and reduced rate prepaid ongoing support plans that include website system maintenance, content changes, troubleshooting, performance optimization, security monitoring, and general assistance. Support plans also provide priority scheduling and reduced hourly rates.
What’s the benefit of a prepaid support plan?
Prepaid support plans simplify billing, reduce hourly costs, and ensure your website receives timely attention. Clients on prepaid support plans receive priority in our work queue and avoid the stop-and-start delays that often come with one-off requests.
Can you help with hosting, domains, and email setup?
Yes. We regularly assist with domain management, hosting migrations, SSL setup, and DNS records. We can set up your email as part of your hosting package, but we do NOT offer support for Google Workspace. We can also help clients understand what services they actually need—so they’re not paying for unnecessary extras.
Will my website be mobile-friendly?
Absolutely. All websites we build are fully responsive and optimized for mobile, tablet, and desktop devices. Mobile usability is a core part of both user experience and SEO.
How much does a website cost?
Website pricing varies based on scope, features, and content needs. We offer transparent, project-based pricing and will provide a detailed proposal after an initial consultation. Our focus is always on delivering value, not one-size-fits-all packages.
Do you offer a Satisfaction Guaranteed policy?
Yes. If, for any reason, you feel we’re not the right fit, design deposits are refundable within 30 days of receipt upon written (email) request.
If design or strategy work has been completed at your request, and you later choose not to move forward with the business, brand, or direction — for reasons unrelated to the quality of our services — all completed work will be calculated at our standard hourly rates and deducted from any applicable refund.
Any third-party products or services purchased on your behalf will also be deducted from the refund.
How do I get started?
Getting started is easy. Reach out through our contact form to schedule a consultation. We’ll discuss your goals, review your current website (if applicable), and recommend a clear path forward.
Design projects typically require a 50% down payment, with the balance due within 10 days of launch. Social Media campaigns require up-front payment.