TERMS + CONDITIONS
By requesting our support, you acknowledge that you have read, understand, and agree to all information provided on this page.
If anything is unclear, please contact us for clarification before submitting payment.
Support & Project Management
Remote Support: Design and marketing services are provided remotely, based on client-provided content.
Requesting Support: Support requests must be submitted via email and are handled in the order received.
Availability: Studio hours are Monday–Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–3:00 PM.
Content Storage: We do not store websites or client-provided content after project completion.
Project Deposits: A minimum 50% deposit is required to initiate website or graphic design projects.
Social Media & Marketing Payments: Campaigns begin on the 1st of the month. Payment is due prior to services being performed, and no later than the 5th of the month to avoid disruption.
Payment Methods: Accepted payment methods are listed at
nolamediadesign.com/payments
Late Payments & Service Interruptions
Past-due invoices (over 30 days) or missed payments for third-party products (by their expiration date) may result in:
Suspension of support services
Removal or deactivation of unpaid products or services
Late fees of 1.5% per month on outstanding balances
Reactivation fees for third-party products (starting at $79)
Platform & Maintenance Limitations
Unsupported Platforms: We do not provide design or technical support for Squarespace, Wix, Shopify, or Google Workspace / Gmail.
Website Maintenance: NOLA Media & Design is not responsible for the long-term security, functionality, integrity, or availability of websites not enrolled in an active maintenance plan.
Results Disclaimer: While we strive to strengthen brand awareness and performance, specific results cannot be guaranteed.
Copyright + Intellectual Property
We do not grant or authorize access to any website we have designed to another designer for the purpose of duplication, reuse, or repurposing of the design or structure. Copying or reusing any portion of a website design created by NOLA Media & Design is prohibited.
A “Website Designed by NOLA Media & Design” credit is placed in the footer of websites we design. This credit may be removed at the client’s request; however, another designer or agency may not replace our business name with their own.
All website designs, layouts, and visual structures created by NOLA Media & Design remain our intellectual property unless otherwise agreed to in writing. Clients retain full ownership of the text, images, and other content they provide.
We have no interest in “owning” a client’s website or restricting its use. This section exists solely to protect our work from unauthorized copying, duplication, or misrepresentation by third parties.
DESIGN PHASE
These terms are in place to help ensure your project is completed efficiently, securely, and to your satisfaction.
Once a design sample is approved, clients have 30 days to provide all remaining content and revision requests so the website can be completed and migrated from our staging server to the designated server.
Requests made outside the approved project scope or beyond the design phase timeframe are billable at our standard hourly rate or via a Prepaid Reduced-Rate Plan. Included content changes during the design phase vary by project—please refer to your approved proposal for specifics.
Pending or inactive website projects will be removed from our hosting servers after 12 months of inactivity. Clients may request continued staging/hosting for inactive projects at a rate of $99/year.
Websites remaining on our servers beyond the designated design phase require ongoing system maintenance to remain secure and up to date. Any time required for this maintenance is billable.
3RD PARTY PRODUCTS
There is no long-term contract for our design or marketing services. However, many third-party products required to operate a website or digital services carry their own terms and recurring costs. These may include, but are not limited to, web hosting, email hosting, domain names, SSL certificates (HTTPS), and premium or “pro” versions of themes, plugins, or software used in your project. Most third-party products require annual renewal.
Third-Party Product Support
If we purchase, configure, or manage third-party products on your behalf, support hours will apply for activities including, but not limited to:
Purchasing products at your request
Annual renewals
Vendor and client communication
Product setup, configuration, modification, or optimization
NOLA Media & Design does not provide direct technical support for third-party vendors or services.
Website & Email Hosting
Website and email hosting are third-party subscriptions required to keep your website and email active, functional, and secure.
Hosting serves as storage for website files and email content
Hosting space is rented, not owned, and must be renewed annually
If hosting is not renewed, the hosting provider may suspend or permanently delete website and email data
We do not provide off-hosting backups unless specifically requested
Optional Website Backup Service
$69/year (must be ordered prior to hosting expiration)
Backups are provided to the client and retained by us for up to 30 days only
Once hosting expires and files are deleted by the provider, data is not recoverable
We do not control third-party vendor pricing or fee changes.
Domain Names
Domain registration is required for websites, email addresses, and other online services.
Domains must be renewed annually
If a domain expires, it may enter a redemption period
If not restored, the domain may become available for public purchase within 60–80 days (occasionally up to 120 days)
SSL Certificates (HTTPS)
SSL certificates provide encrypted, secure communication between a website and a visitor’s browser. They are required for:
Contact forms
Login systems
Payment processing
Any page collecting user information
SSL certificates are third-party products and require renewal.
Renewals, Late Payments & Reminders
Expired third-party products may incur vendor late or restoration fees
Not all expired hosting accounts or services can be restored
If our assistance is required to work with vendors to reinstate expired products, hourly support rates apply
NOLA Media & Design is not obligated to send repeated renewal reminders once an initial invoice or notice has been issued
We do not store off-server backups of websites unless explicitly purchased