Overview of Services, Terms & Conditions.
NOLA Media & Design has provided outsourced website design, branding, and digital marketing services for more than 25 years. We operate as a remote, off-site creative partner, supporting businesses of all sizes with affordable, professional, and effective design and marketing solutions.
This Overview page is provided to vetted clients and prospects to clearly outline:
- The services we provide
- How projects and support are structured
- Client responsibilities
- Fees, timelines, and limitations
- Third-party product considerations
- Our Terms & Conditions
Much of the information below exists to proactively address common questions, assumptions and misunderstandings. Please review carefully.
By requesting services, submitting payment, or continuing a project, you confirm that you have read, understand, and agree to the information on this page. If anything is unclear, contact us for clarification before proceeding.
Our website design services range from single‑page landing pages to large, multi‑page websites (100+ pages), based on client‑provided content.
Design Includes
- Fully responsive design for desktop, tablet, and mobile devices
- Slideshows, image galleries, embedded video, contact forms, and internal/external links as required by the design
- WordPress‑based builds
- Use of industry‑standard themes and plugins
Design Phase Timeline
- The standard design phase is 30 days, unless otherwise stated in writing
- This timeframe includes layout development and revisions outlined in the approved proposal
Important Notes
- Content writing and research are not included unless specifically quoted
- Billable hours apply to any changes, support, or system maintenance requested after the design phase ends
- Websites that remain on our servers beyond the design phase require maintenance to remain secure and will incur billable time
E‑Commerce / Booking Add‑On
Starting at $675+
Add an online store, shopping cart, or reservation system, including:
- Product or inventory setup
- Secure checkout and payment processing
- Shipping or reservation configuration
- Basic reporting and analytics
Pricing varies by scope and platform requirements.
Design Phase Requirements & Abandoned Projects
To ensure projects move forward efficiently:
- Once a design sample is approved, clients have 30 days to provide remaining content and requested revisions
- Sites must be completed and migrated off our staging server within this timeframe
Outside the Design Phase
- Requests beyond the approved scope or timeframe are billable at standard hourly rates or via a Prepaid Reduced‑Rate Plan
- Maintenance time will be billed for any site remaining on our servers beyond the design phase
Inactive / Abandoned Projects
- Projects inactive for 12 months are considered abandoned and will be removed from our servers
- Extended hosting for abandoned or pending projects: $99/year
Website Security & Maintenance
WordPress websites require ongoing maintenance to remain secure, compatible, and fully functional. This includes routine updates to WordPress core, plugins, themes, PHP, and server environments.
Clients may either manage maintenance independently or engage NOLA Media & Design for ongoing support.
Why Maintenance Is Critical
Routine maintenance is the primary defense against security threats and performance issues. Without it, websites become increasingly vulnerable over time.
Proper maintenance helps to:
- Prevent security vulnerabilities and malware infections
- Reduce downtime, errors, and software conflicts
- Protect against data loss and corruption
- Maintain performance, speed, and long-term stability
In shared hosting environments, a single compromised website can impact others on the server—potentially resulting in suspension, restricted access, or termination by the hosting provider.
Emergency Considerations
If a website becomes compromised or poses a risk to users, search engines, or hosting infrastructure, immediate action may be required to prevent escalation.
Emergency remediation may include:
- Malware removal and file cleanup
- Removal of spam content or malicious code
- Core, plugin, and theme updates
- Security hardening and stabilization
All remediation services are billable unless covered under an active maintenance or prepaid support plan. Work requires client approval unless otherwise authorized under an active Maintenance Plan.
Support Options
1. Hourly / As-Needed Support
- Remote: $35/hour | On-site: $75/hour (availability-based)
NEW RATES (effective 1/1/2027) Remote: $45/hour | On-site: $90/hour (availability-based)
2. Prepaid WordPress System Maintenance — $395
New Rates effective 1/1/2027: $495 – $795/year
Includes:
- WordPress core, plugin, theme, and PHP updates
- Database backups
- Security scans
- Basic troubleshooting and fixes
Maintenance pricing applies to standard WordPress websites. Larger, ecommerce, membership, or highly customized websites may require a customized maintenance plan.
3. Prepaid Maintenance, Support + Content Updates
Includes system maintenance plus ongoing content and design updates.
Plans: 20 hrs: $640 | 40 hrs: $1,225 | 60 hrs: $1,620 | 90 hrs: $2,450 | 160 hrs: $4,480
NEW RATES (effective 1/1/2027) 20 hrs: $800 | 40 hrs: $1,500 | 60 hrs: $2,100 | 90 hrs: $3100 | 160 hrs: $5400
Plan Benefits
- Discounted hourly rates
- Priority queue placement
- Hours never expire
- Reduced administrative overhead
Plan Exclusions
- Logo design
- Initial website builds or full redesigns
- Ongoing social media campaigns
- SEO services
Responsibility & Disclaimer
Websites not enrolled in an active Maintenance Plan are not monitored for updates, security, or performance.
NOLA Media & Design assumes no responsibility for vulnerabilities, malware, downtime, data loss, hosting interruptions, or functionality issues resulting from lack of maintenance, delayed response, or third-party factors.
All updates, troubleshooting, and security remediation outside of a Maintenance Plan are billable.
- WordPress websites require ongoing maintenance, including updates to WordPress core, plugins, themes, PHP, security systems, and other related software. After project completion, the client is responsible for maintaining the website unless these services are included in an active NOLA Media & Design maintenance or prepaid support plan.
- *Licensed software included in an annual bundle may include premium plugins, themes, security tools, and other website software licensed through NOLA Media & Design. These licenses are provided only for the covered renewal term, are not transferable, and may expire if the bundle is not renewed.
- Website updates, security services, malware cleanup, troubleshooting, compatibility repairs, hosting-related issues, content changes, restoration work, and other support not included in an active plan are billed at the current hourly rate.
- When a client requests website changes, or when NOLA Media & Design receives a WordPress, plugin, theme, hosting, or security alert, we may review the website and complete pending updates reasonably necessary to maintain its security, stability, compatibility, and functionality. Billable time may include reviewing the website, creating backups, installing updates, testing functionality, troubleshooting conflicts, and restoring the website when necessary.
- Because WordPress websites rely on third-party hosting providers, themes, plugins, integrations, and software, updates may occasionally cause conflicts or unexpected issues. NOLA Media & Design cannot guarantee uninterrupted operation or compatibility between third-party products.
- NOLA Media & Design is not responsible for security breaches, malware, data loss, downtime, failures, or service interruptions caused by outdated software, lack of maintenance, hosting providers, third-party products or services, expired licenses, client or third-party changes, or circumstances outside our control.
Learn More: Website Security, Maintenance & Responsibility
Website accessibility is an important consideration for organizations of all sizes. Accessibility improvements help ensure your website is more usable for visitors who rely on screen readers, keyboard navigation, voice controls, and other assistive technologies, while also helping reduce accessibility-related risk.
Service Includes
- Accessibility software installation and configuration
- WCAG-aligned accessibility review and remediation
- Accessibility enhancements for website navigation, forms, and content
- Support for screen readers, keyboard navigation, and assistive technologies
- Automated accessibility scanning and reporting
- Recommendations for ongoing accessibility best practices
Pricing by Page Count
<5 pages: $475 | 6–10 pages: $575 | 11–15 pages: $675 | 16–20 pages: $825 | 21–30 pages: $1,075 | 30+ pages: Custom Quote
Ongoing Support
Accessibility is an ongoing process. Ongoing monitoring, software updates, content review, and additional remediation may be required over time and are available through our Maintenance & Support Plans or hourly support services.
Important Disclaimer: While we implement accessibility-focused improvements and follow recognized industry best practices, no website can be guaranteed fully compliant under all circumstances. Accessibility may be affected by future content updates, third-party software, plugins, documents, and media added after implementation.
Website speed directly impacts SEO, conversions, and user experience.
Optimization May Include
- Static content optimization
- Database and configuration file optimization
- Font localization
- Browser caching
- Image compression
- JavaScript optimization
Final cost varies by site complexity.
Facebook • Instagram • Google Business Profile
Build visibility, strengthen trust, and stay top-of-mind with a consistent, professionally managed online presence.
NOLA Media & Design offers scalable social media marketing plans for businesses that want help maintaining their Facebook, Instagram, and Google Business Profile accounts. Services may include content creation, caption writing, graphic design, scheduling, publishing, Reels, Stories, account monitoring, and monthly reporting.
Plans begin at $495 per month, with higher-level options available for businesses seeking more frequent content, stronger engagement, and broader audience growth.
We can also assist with:
- New profile setup and optimization
- Facebook and Instagram advertising
- Boosted posts
- Google Ads campaigns
- Event and lead-generation promotions
- On-site content creation
Advertising budgets are selected by the client and paid directly to Meta or Google. Paid advertising, campaign management, onboarding, and additional services are quoted separately.
An initial 90-day commitment is required.
Contact us to request our complete Social Media Marketing & Management guide, including package details, pricing, deliverables, advertising options, and service terms.
SEO is a long‑term strategy and results are not immediate. Services may include:
- Meta and header tag optimization
- XML sitemap creation
- Google Analytics and Search Console setup
- Image alt tag optimization
- Redirects and canonical analysis
- Schema validation
- Google Business optimization
Logo design ($775 +) is a key part of a company’s branding. When you hire us to create a logo or branding materials, we provide several design concepts for you to choose from. Once you pick a design, we’ll refine it until you’re completely satisfied. After approval, we’ll deliver your design in various high-resolution formats and color options for your marketing needs. Once fully paid, you own all rights to your logo.
Graphic Design ($35/hour or project-based pricing upon request) We’ve been creating logos, brochures, flyers, billboards, and more for over 30 years. We produce effective print and digital materials that boost your brand visibility.
Perfect for those who want to self-manage their WordPress website and/or Social Media marketing.
Learn how to accomplish general or specific WordPress and/or Social Media Marketing tasks from an experienced design and marketing professional with over 25 years of hands-on experience.
Onsite training available within the extended greater New Orleans area. Subject to availability. Contact us PRIOR to submitting payment & scheduling. Travel time to/from is billable.
- Virtual (Zoom): $59/hour
- On‑site: $79/hour + travel
- 1‑hour minimum; billed in 30‑minute increments thereafter
1. Explore Our Services
- Browse our portfolio and service pages to familiarize yourself with our offerings
- Review our Terms & Conditions to ensure a good fit for your project
2. Contact Us
- Email your project details
- Or schedule a call (or Zoom) using our online booking tool (in-person meetings available upon request)
3. Project Proposal
- We’ll prepare a customized proposal outlining scope, timeline, and costs
- Proposals can be adjusted to align with your goals and budget
4. Secure Your Project
- Submit a deposit or full payment based on your selected support level
- Provide required content and login credentials via email or a shared cloud service
5. Project Launch
Upon approval and receipt of required materials, work typically begins within 48–72 hours
Ongoing Support
Social Media Campaigns
- Submit content via email, text, or a shared cloud service
- Campaign payments are due by the 5th of each active month
Website & Graphic Design Support
- Request ongoing support by emailing us.
- Priority support is available to clients enrolled in a Prepaid Maintenance Plan
Why Clients Choose NOLA Media & Design
- Remote Expertise: Efficient, off-site support using the content you provide
- Collaborative Approach: We combine your industry knowledge with our design and marketing expertise
By following these steps, we streamline the process and set clear expectations—allowing us to deliver effective websites and marketing campaigns aligned with your goals.
Terms & Conditions
These terms explain how NOLA Media & Design (“we,” “us,” or “our”) handles projects, support, payments, and third-party services. Please review them before requesting services or submitting payment. If you have questions, contact team@nolamediadesign.com.
Your approved proposal or service agreement describes the scope, deliverables, and pricing for your project. Review it together with these terms.
1. Services & Communication
We provide design and marketing services remotely using content supplied by the client.
Submit all support requests by email. Requests are generally addressed in the order received during studio hours:
- Monday–Thursday: 8:00 AM–4:00 PM
- Friday: 8:00 AM–3:00 PM
2. Project Scope & Design Phase
Your approved proposal identifies the services and content changes included in your project.
After approving a design sample, you have 30 days to provide the remaining content and revision requests so we can complete the website and migrate it from our staging server to the designated hosting server.
Requests outside the approved scope or beyond the design phase are billed at our standard hourly rate or through a Prepaid Reduced-Rate Plan. Delays in supplying content or feedback may affect completion and launch dates.
Projects that remain on our servers beyond the design phase require continued system maintenance. Time spent on that maintenance is billable.
Pending or inactive projects will be removed from our staging servers after 12 months of inactivity. Continued staging for an inactive project is available on request for $99 per year. Staging fees do not include billable maintenance work.
3. Payments & Deposits
A minimum 50% deposit is required before work begins on a website or design project. Refer to your proposal or invoice for the remaining payment schedule.
Marketing and social media campaigns are scheduled to begin on the 1st of each month, with payment required before launch. Unpaid campaign services may be interrupted after the 5th. A campaign cannot launch until the required payment is received.
See our payment options for accepted payment methods.
Overdue Payments
Invoices overdue by 30 days or more may result in suspension of services or deactivation of unpaid products. Outstanding balances may incur a late fee of 1.5% per month, subject to applicable law.
Third-party products must be renewed before their expiration dates. The 30-day invoice threshold does not extend a vendor’s renewal deadline.
Reactivation of third-party services may involve fees starting at $79, as well as applicable vendor charges and billable support time. Recovery is not guaranteed.
4. Website Maintenance & Security
Websites without an active Maintenance Plan are not monitored by us for software updates, security, performance, or uptime. If you do not enroll in a plan, you are responsible for arranging ongoing website maintenance and security.
Outdated software, compromised credentials, vulnerable third-party tools, and hosting issues can cause malware infections, downtime, data loss, and website failures. Delayed maintenance or incident response can increase these risks.
We are not responsible for maintaining a website outside the scope of an active service agreement. To the extent permitted by applicable law, we are not liable for losses caused by a client’s failure to maintain the website, renew required services, protect credentials, or authorize necessary remediation.
A Maintenance Plan does not guarantee that a website will never experience a security incident or interruption. The services included depend on the plan purchased.
Emergency Security Remediation
A compromised website may put visitors, search visibility, and hosting infrastructure at risk. Prompt action may be needed to contain the incident.
For clients with an active Maintenance Plan, we may take immediate containment measures without prior approval as authorized by the plan. For clients without a Maintenance Plan, we require written approval before beginning remediation.
Remediation may include:
- Removing malware, injected code, spam pages, and unauthorized links.
- Updating website software, plugins, and themes.
- Isolating or disabling vulnerable components.
- Applying initial security hardening measures.
Remediation time is billed at our standard hourly rate unless covered by an active maintenance or prepaid support plan. We will notify you as soon as reasonably possible after an intervention and provide a summary of the work and associated charges.
Delayed approval or action may lead to hosting suspension, continued unauthorized access, malware distribution, or damage to search visibility and domain reputation.
Read more about Website Security, Maintenance & Liability.
5. Client Content, Design Rights & Attribution
You retain ownership of the text, images, and other materials you provide. You are responsible for ensuring you have permission to use those materials.
Unless otherwise agreed in writing, NOLA Media & Design retains rights in the original design work we create, subject to any third-party rights. Ownership and permitted use of project deliverables should be specified in your written project agreement.
Our original design work may not be duplicated, reused for another website, or represented as another designer’s work without our written permission. This restriction does not transfer ownership of your supplied content to us.
We include a “Website Designed by NOLA Media & Design” credit in the footer of websites we design. You may request its removal. Another designer or agency may not replace that credit in a way that falsely attributes our original work to them.
6. Third-Party Products & Platform Support
Our design and marketing services do not require a long-term contract. Third-party products have separate terms, fees, and renewal requirements.
These products may include hosting, email hosting, domain names, SSL certificates, and premium themes, plugins, or software. Many require annual renewal and are billed separately from our services. We do not control vendor pricing, policies, availability, or product changes.
If we purchase, configure, or manage a third-party product on your behalf, our time is billable. This includes purchasing, renewals, vendor communication, configuration, and troubleshooting coordination.
Vendor-level technical support remains the responsibility of the vendor. We do not provide design, development, or technical support for Squarespace, Wix, Shopify, or Google Workspace, including Gmail.
Hosting & Backups
Hosting stores your website files and, where applicable, email data. It is an ongoing service and must remain active. Failure to renew may result in suspension or deletion of data under the hosting provider’s policies.
We do not provide ongoing storage of completed websites or client-supplied materials unless separately agreed. Keep your own copies of important content and project files.
We do not maintain off-server backups unless you purchase a backup service.
Our optional Annual Backup Service costs $69 per year and must be arranged before hosting expires. Backup copies are available on request and are retained by us for up to 30 days.
If the hosting provider deletes your data and no usable backup exists, we cannot restore it. Backup availability and restoration should not be assumed after hosting expires.
Domain Names
Domain registrations must be renewed by the registrar’s deadline. Expiration can interrupt your website, email, and other connected services.
An expired domain may incur redemption or restoration fees and may eventually become available to others. Renewal and recovery periods vary by registrar and domain extension. Do not rely on a grace period to preserve your domain.
SSL Certificates
SSL/TLS certificates enable HTTPS, which encrypts data transmitted between a website and its visitors. Certificates must remain valid, with renewal handled according to the hosting or certificate provider’s arrangements.
Renewals & Recovery
You are responsible for timely payment of renewal invoices and renewal of services you manage directly. After an initial notice or invoice, we are not obligated to send repeated reminders.
Expired services may incur vendor restoration fees, and some cannot be recovered. Our assistance with reinstatement is billable at the standard hourly rate.
To the extent permitted by applicable law, we are not responsible for interruption, data loss, or domain loss caused by non-renewal.
7. Results
We use design and marketing strategies intended to improve your online presence. We do not guarantee specific search rankings, traffic levels, leads, sales, revenue, or other business outcomes.
8. Questions
For questions about these terms, your project, or a support request, email team@nolamediadesign.com before approving work or submitting payment.
